LA Fitness Corporate Office

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There were people being let in the gym for free with no membership or pass.

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V over music ever! We can watch TV at home. Being a runner, this is VERY important to have the temperature cooler, for optimum runs. A runner is better off running outside, where they get some wind at least, at this point.

We all pay our membership dues. We all have a choice as to where we go to workout. I happen to live closest to this gym and have excellent pricing because I once modeled, on a poster, for you all. Looking forward to change… Thanks for listening! This does not represent your company well. There should be an employee walking around the facility at least every hour to ensure all equipment is put back or at the least you should have a person after closing hours to walk through and replace equipment.

Also, the bathrooms are a disgrace. It is like the head of the shower is turned to the narrowest spray. The manager had some rather weak reason for it but for clients with a lot of sweat or having been in a chlorine chemical water, cannot adequately wash off. They did not use to be this way so I suspect the present manager has her personal reasons. Your Canadian gyms are a ripe off.

Your business tactics are something to be ashamed of. Your staff do not explain contacts clearly and when a client with mental health comes in your staff sworm like hungry vultures. I will be reporting to Canadian authorities.

Your gym in naplea Florida needs some serious attention and new management. The medicine balls have dissappeares and if there have been stolen or are old they should be replaced It has been 2 months are they are down to one 15 lb meds Cline Call!

Last Friday there was a toilet in the ladies room that was clogged up and it was disgusting I mr ruined it on the way out. MonSaturday morning I came to workout and the toilet had not been touched.. This is faulty management and they need to be replaced We deserve more and I would think you would want more for your company Please fix Naples!!! We are a bunch of some friends and some meet playing volleyball and meet because of our love of volleyball every Tuesdays at 7pm and Saturdays at I have yet to see more than 10 basketball players on and around the court at the same time.

They have no legitimate reason to deny us more time and no intention to do so either. The time we have was agreed upon with manager previous to the one in place today. We setup and breakdown the volleyball nets, even though it is something La Fitness staff should do due to liability of someone dropping the large post of someone else or themselves. On Saturdays we come a bit early since there is NEVER any basketball players — even though there was no one in the gym, they refused to open the door for us led by their manager.

I think you have a major racism situation here and you need to do something about this ASAP. I think she needs to provide reasoning why Basketball takes so much preference over Volleyball.

We get only 5 hours and it is open court. You can either follow up or ignore this but I will make sure this get the exposure it needs. I doubt your story, and way to play the stupid race card for attention. There is also a good chance that your large group of swarthy odd-looking foreigners turns off many other members, which is why it is no coincidence that when your large group is there, the place seems empty. I bet many other members have complained about YOUR group. And you believe that you have some right to take over the court for OVER 2.

The audacity of it! You should not be able to hog that court for anything more than an hour and an half. The manager sounds like she is already bending over backwards to try and please your ridiculous request, and now you are just pushing her past her limits. However, I doubt some of your comments are even true. King of Prussia is a very busy area, and there is no way that the gym is empty on Saturday mornings!

Not as busy as a weekday evening, for sure, but certainly not empty. Instead of going to another gym, why not go back to your own nations? Problem solved…for us at least.

Let me first say how appalled I am at the facility my wife and I attend. Moreover, the soap dispenserswere either empty with the lids gave in or low on soap to where it looks like it would come out but it does not.

Likewise, how they are more responsive to people of color and not the other. Perhaps some intervention with the personal to promote better customer service and safety. I am disgusted with these conditions and may not renew my contract come February! Are they just going to ignore the customs complaints? I am outraged that LA Fitness makes it impossible to can not cancel members membership!

I have tried to cancel for months by the phone and I am told I have to come in person during the week. The other alternative is a online form to print and send in. This is a gym membership this is insane. I went in person this past weekend and begged to sign something to quit the gym and was not authorized.

LA Fitness does not have authority to call or run my credit card again. I have made this very clear in highly doXXXXented emails. I am forced to take legal action over a gym membership?

This is pure insanity! Quite frankly I do not want to waste one more ounce of my time on this. This is a complete scam. Cancel my membership end of story. I have tried to cancel by email, phone, and person. I will not be quiet about this matter this is absurd. I was waiting at facility over an hour before my interview started. The manager made me feel like I was not welcomed to the company. Also I felt humiliated by him.

I understand that I am a New Personal Trainer in the field but that was no reason to be humiliated by him in front of everybody that was present there while he was conducting the interview. He stated that I was too new and that I did not have any experience that he do not need me.

I look forward to hearing from you. Louis Welch simply does not care. I have e-mailed him just to pick on him because he gives people reason to. I have encountered several people in his staff that made him look really bad and the sad thing is that they would blame me for any wrongdoing. My membership was revoked nearly 5 years ago because people lied about me. I can ot seem to get an answer as to when the club will open.

There are not updates on social media nor have I received any emails. I also had my sister joine. If I do not get an answer or updates I will cancel my membership and I want a full refund since the club is not open.

Looking at all the reviews make me skeptical about joining. My father goes to the ridgmar location. He complains about pool temps, sauna being broken, locks on all the lockers, but today he falls on a mat that was in the locker room.

He goes to the front desk to complain, but it falls on deaf ears. As usual, the staff does nothing and shows no concern. I wish he would quit wasting his money and a gym that obviously does not care about its members safety and well being. You are still charging BOTH of us!

I have called many times, they just apologize and say it will be fixed…but you keep charging me! You need to reverse the past two months charges!

I am very upset. At nights there might be 15 members working out if its that many. If you had a man go into the ladies locker room you would see an outrage by the female members. At the end of the night I asked him his name and he said it was Fred the night janitor, but he apparently did not want to give his real name because when I called the manager the next day he said they had no Fred and it was a woman cleaner working nights.

I was,told the district manager Neil would return my call but has not done so. I am going to go to the police and file a report with them because no employee should threaten any member or anyone with a physical threat and LA Fitness should defianately terminate this kind of dangerous and deceitful employee.

Up until today I have been pleased with my membership. I advised the front desk girl that since my husband was already in the gym I would have him download the LA Fitness app right away in my phone, so I could show her my bar code. I must mention that all these years I have been entering the gym with just providing my cell number, the front desk person checked my photo and granted me access.

When I was talking to the front desk lady, the manager Katlyn interrupted us abruptly and stated that I could not enter the gym without the bar code or the ID. So, I decided to go look for him and made it to the back of the gym. While looking for him I was approached by Damian, a big buff gym employee and Katlyn. I advised them that they could check my information and my picture on their computer, while I was going to look for my husband to help me with my LA Fitness app, but Damian and Kaitlin said I had to leave the gym.

I called my husband to tell him to come help me with my app since I was being kicked out, to which he was dismayed.

My husband told me he was at the stationary bikes and by this point I had this big man, Damian, walking super close behind me invading my personal space as if I had just broken into the place. My husband mentioned to me that we should consider canceling our membership if we were going to be treated this way, and right away Damien took it upon himself and suggested that we must cancel our membership and just leave. I then proceeded to tell him that I was going to pick up my son from the day care to avoid a physical confrontation, because Damian was following our every move and I was afraid that he was going to physically remove us from the club.

I am very concerned that these employees have access to our home address and phone number. We felt threatened because of their attitude and tone. Without consumers the company fails to exist, and it was clear that our business was not appreciated. I am not saying that policies should not have to be followed nor rules must be enforced but in every situation, there are many cordial ways to enforce them and at the same time to retain customers. We would appreciate a serous resolution to this issue and we expect to be informed of any actions against these staff members.

I want to understand why we are recently being forced to watch either FOX news or sports channels but nothing else in the club. As a woman, I would be more comfortable with some alternative news programs.

Especially since the other members have complained as well. We have been told this is a management directive and the staff has been told these are the only offerings. Why upset your customers?

The club membership is not overfilled. I am already emailing Madison Dearborn and Seidler Equities. People with rigid, small minds. So they forfeited potentially thousands to make their point.

Hi How did you cancel your membership and personal training contract? In Orlando it was decided mid-week to close the gym Saturday Sunday and possibly Monday for hurricane Irma. They also posted the gym would close on Friday at 2pm who makes these decisions.

I think if Jetblue will be flying in and out of Orlando until at least 5pm on Saturday i think a skeletal crew of 2 or 3 can make it to and from the gym safely.

This closure is totally ridiculous i would like a district manager to explain the decision. I currently have a membership that includes guest privileges. Half sarcastically, I said I could probably cancel my account and start a new one for less than that.

She said that gave her an idea. That seemed like the perfect solution so I agreed. I explained the situation and asked that LA Fitness honor those previous arrangements. She told me they would review the situation and that she would contact me no later than Wednesday at 1 PM.

This morning I called again and spoke to Jason H. I asked him to take a look at my account notes and let me know if the matter was still under review. So, I explained the situation to him all over again. He also said that I was probably misinformed and that there is no way to avoid the buy down fee. When I asked to speak to somebody else he said anyone else would tell me the same thing.

I was in your Pleasant Hills location outside of Pittsburgh for a water arobics class. One male, one female. After I dressed I confronted her at the desk.

She told me it was okay because she was the club manager. My First Trainer was Jessica and my meetings with her were late evenings around 8pm.

One day Jessica send me a Text message saying she would no longer be working late evening and she scheduled my Training session with Bryson. I understand the contract does not guarantee a specific trainer but when I signed up they told me I would have a Female Trainer.

Not knowing what to do I called the Gym at the Fontana location it was in the morning hours. I met with Tanya and she was so friendly and helpful. Perry suggested putting me with this male Trainer that is feminine. I asked Perry, if he can Release me of my Contract without charging any penalties. Perry said I need to call corporate for that. I called corporate and spoke with Clarissa at extension She said it take 48 hours and the VP will call you.

I never received a phone call from the VP. Clarissa again was understanding and friendly. I only received an email saying welcome to LA Fitness to create an online account. No one has called to try to help me and to apologies.

I feel taken advantage of and your stealing from me charging my card but yet not having a Female Trainer available for me. LA Fitness has over comments online and most of them are bad comments about the Customer Service.

You should train your Staff to provide a high level of Customer Service. No one cares about the customer at LA Fitness. The gym is in total disrepair, no towels in the bathroom half the time, there was actually fesies on the floor in the toilet one night. When you call all they say is well we do everything. There,was one member who is black calling white members crackers by the pool area and nothing was ever done and he is,still making these type of comments and now has started picking on Asian people by calling the gooks.

If going straight to K SAT Chanel with this I have appointment with them they said they have a lot of complaints from LA fitness ripping off people like this. I am also a victim of this LA Fitness scam. I hope this email makes it to you as I could not find a direct email for you on the corporate website. As a member of LA Fitness for many years, I am compelled to write to you re: My vehicle was broken into broken window and items stolen in the front of the facility east parking lot in direct view of the front door where no security cameras exist.

I recognize that the North and South parking areas have cameras but not the east side. Your staff was helpful and called the police and I filed a police report. Contents were stowed away and not visible from the exterior of the locked vehicle. I realize that break-ins will occur. That is not my issue. My Issue is that this location has had an excessive amount of break-ins in the past several years with very little done to ameliorate the issue.

Many of my neighbors, LA Fitness members too, have expressed frustration and outrage over the continued issue at this Oakland Park club and you may receive other correspondence from them. Your club staff alone reported greater than 10 break-ins in the past year alone! Though a further drive for me, I have also attended the LA Fitness club at the Cypress Creek location and have noticed a security guard patrolling the area and it has been an excellent deterrent for such crime.

I truly like your club and business model, and want to continue attending so I write all this to implore you to act on this issue to avoid the impact on your business and the tarnishing of the stellar brand that you have created. Thank you for your time and consideration. New York On weekends they open at and there is a line to get in. Apx 70 people I bet they all work weekends like me and are trying to get there work out done before starting there job If only the main office would make the hours the same open I could make my work out a lot longer and take a dip in the pool before driving 35 miles to my job Please consider this friendly request of a happy customer Bill Lane Floral Park, N.

The female custodian was busy working out and the male was just walking around talking to females. I go at 5am Monday — Friday, everyone I walk in the Waiter or miss placed paper towels everywhere and this morning to top it off I was at the spinning class, the mirrors were disgusting and a XXXX a roach was walking around across the room!

How is the place not ready? Weights everywhere and never in the rack floor disgusting machines broken but today was out of control. I am very disappointed at the level of service that I have received with the LA Fitness representatives. I have been a member of the gym since My ex-husband was the main member of the account. The only way I can add a family member is to add them at the current rate of the gym. This location needs to improve their attention on daily and evening cleaning.

Hygiene is not management priority! This location has very high traffic, Busy so cleaning should be a priority, so you keep your club members but it seems that recruiting new members is were management focuses their attention.

The ladies washrooms are dirty, basic cleaning does not happen on a daily bases. The equipment is not cleaned examples: I went to the washroom once again very dirty! Last week, I arrived to this location about 5: Upon leaving the gym I once again informed the front desk, nothing was done! LA Fitness needs to hire: Day and Night cleaning staff to do a cleaning services, equipment MUST wipe down, washrooms need be cleaned and mats need to be disinfected! Me among others are so disappointed with the way this center is run by management like he deserves that title.

Guys walk into the gym dribbling a basketball through the weight part thought that is what the basketball court is for. The manager and employees singing and playing loud music. The manger NOT acting or maintaining a manager position. Equipment out of order for a long period of time.

Someone go into this gym under cover for a week and you will see. La Fitness is a class act! This company is a corporate that really fits the word capitalism! I was unemployed and my bank account was at minimum! Left my bank account in the negative as I start my second week of work! Even though he told me the night before i was cought up the night before and ran my card again later that night!

I lost my job. Hello I have been a member for sometime now and have been attending the La Habra, Ca location six days a week. When I first joined, I was given access to this location plus the location in La Mirada. However the La Mirada location has since closed, and I have not been given access to another site. This morning I walked into the gym to find out it will be closed for two weeks starting the 24th of this month for remodeling. When I inquired about getting access to another site temporarily, I was told to contact corporate offices.

I need to know if I will be given access to another site during the remodeling as I health issues which is the reason for my working out six times a week. I would appreciate a response as soon as possible so that I can start to make arrangements to attend another gym, at least temporarily.

I left it over the weekend and phoned to find out that she was only in until 1pm today and regular hours are 9 to 5pm. I do have a job that limits me from being available to arrive during those hours. This is absolutely ridiculous..

I also had some from the Oshawa location sign up my daughter and bill it to my credit card without even phoning me to get approval. I just want to cancel my membership and not have tp travel all over the place to find a manager to cancel.. LA Fitness has nice store fronts and nice equipment. Generally the staff is friendly and knowledgeable. Sadly, they prey on disabled persons when they walk in the door.

My wife has metal rods in her back, screws in here ankles, other nerve issues, and she walked in after we opened out membership. She was lost, and the training manager came up to her and offered to help. My wife was adamant that she only wanted 1, possibly 2 months of training, as she has back surgery coming up in two months. I find this appalling that LA Fitness would train their sales people and training managers to oversell their clients, and also blatantly mislead them, and also offer a bait and switch.

LA Fitness, your clients deserve better treatment, they deserve dignity, and furthermore, your sales tactics are highly questionable, and most unethical! Shame on you LA Fitness, this is a disgrace. LA Fitness has nice facilities, good equipment, but it stops there. Their sales tactics are highly questionable, the manipulation of the contracts at point of sale is suspect, with months and years added to the contracts without the clients knowledge.

I liken their tactics to the lowest of low used car sales lots. Clean it up LA Fitness. Asked what was the water temp. A franchise who leases out there pool who controls the water temp all the time is flat out wrong. After rejoining your gym after several years, I was called and sent several text messages about personal training. After finally submitting to the constant contact, I came in for a session.

Guillermo was not very warm or personable, but I figured this was just his disposition. He explained a training structure of an hour. He said that my trainer would personalize a meal plan based on my goals, create a comprehensive workout plan, and be a resource. I told him I was a student and would have no income over the next four years, but he kept pressing. He told me I would be given a corporate discount. This seemed like a great plan, but I told him I needed to discuss such an investment with my family.

He continued to push, telling me this was the best way to reach my goals. I relented and shook his hand. At that time, he booked an hour session with me for June 19th at 6: He told me I would receive a text reminder.

He pushed my time back to 6: When I got there, he told me to go warm up without more specific instructions. After 10 minutes, I went to find him why did I have to find him? He then led me through warmups, all while looking around and seeming annoyed. Then, as he led me through the workout, he kept checking his phone and typing. And 20 minutes in, he told me the trainer I had been assigned had called in sick. I assumed he was my trainer. After another 10 minutes or so, he walked me over to an office and began asking me my availability.

He told me he was finding a trainer that would be able to work with my availability. But a moment ago, he told me my assigned trainer had called in sick. I then sought to clarify the time structure with him. He told me that I would have targeted work for minutes and about 30 minutes of cardio. He also told me that the first session would include diagnostic work.

So, it would be a total of 90 minutes. When I downloaded the mobile application and looked at the training sessions that had been booked, I saw two 25 minute sessions, which seemed consistent with the two workout phases Guillermo had outlined.

So, I decided to go with the flow. On the day of my session, my trainer was 5 minutes behind. After asking me a few questions about my goals, he told me he wanted to take my resting heart rate. I had walked there from home and had been on my feet during our short interaction. That is not a resting heart rate. He then took me to the treadmills to see how fast I could run in 60 seconds. He then clumsily led me through several other exercises and claimed to be writing down my initial stats.

I saw what he was writing, and it did not look like intelligible data that would be useful in the future. When we wrapped up a few minutes early, he told me he had another client, so we quickly booked another meeting time. There was no dietary overview. There was no workout plan discussed. So when customer service reached out to me, asking how things had gone and reviewing the contract that Guillermo had pressured me to sign without having a chance to read the fine print, I was shocked to hear that what I had been told was a misrepresentation of the training structure.

I would be paying for 25 minute sessions, not the approximate hour that Guillermo had promised. Now, he is screening my calls I then called the customer service number. They put me on hold, called him, and mirrored his response before hanging up: Then he hung up.

My only other option: Can anyone help me with this??? I was at the LA fitness on South Clark Street in Arlington VA earlier today and saw the most disrespect from customers towards this poor young girl today. I watched the whole thing play out and it was terrible. The young lady was gang up on by so many people but they claimed she threatened them but she was the one being attacked. I over heard the conversation about money coming up missing because she left the cart in the room where a yoga class was taking place.

I believe the incident started because the young lady realized her money was gone as she left the class after cleaning. The yoga instructor was so nasty to her while the young lady tried to apologize for interrupting the class.

The young lady even apologized to people as they were walking out of the gym and most were pleasant. Some how the young lady got her money back but when the instructor had three of the class members with them and she told them to tell that they were attacked by this young lady while they were attacking her.

She kept stepping back as an older lady got in her face over and over again saying she was going to make sure she lost her job. I honestly never saw her raise her voice even while being attacked. How does that make anyone fearful!? She was just trying to do her job and to be treated in such a way because her job title is a janitor does not mean she is to be disrespected.

I wish I would have gotten her name and number because if she loses her job I will definitely make sure to let everyone know that is looking for a job to never apply there. The worst part is they even attacked the manager and the front desk receptionist. I was so tempted to call the police on these people. I was more so scared for the lady then the members because she was so scared from everyone in her face and surrounding her. It was so sad. It was very well marketed and was a wonderful day.

When you entered the gym, there was a sweepstake and all you had to do was write down your name and put it in the box that was on the counter which I did. I was thrilled, and we proceeded to take about adding my husband to my account. I told him I would swing by Monday evening to pick it up, and we could talk at that time. As I drove home ready to pass by the gym, I listened to my voicemail.

The way the story went was that she had picked out a name from the box, informed that person that they had won; and without know all this, Nick picked out my name and proceeded to call me.

When they realized what had happened, both the winners were already called. Nick was at his desk and totally avoided me at all cost. I told her that this had to be the most unprofessional way to handle a situation of this nature. She agreed and proceeded to give me a gym bag and some towels which I have thrown out. I have been a member for 9 years. I have traveled throughout the US and have always made sure that I was close enough to a L A Fitness to be able to get my workouts in daily.

Needless to say, I will never add a family member to my membership! Would love to hear what your thoughts are on this issue. We signed up for a Family Plan so the when kids are in school we could inactivate the account no charge. I find this to be unfair to Families that belong to your club. No one will waive this fee. It is up to Us to do somethng. Please share and voice your opposition to this New Policy which is counter to why the Family Plan was intended. This company so shady.

Well i can say that the sales person was very very very shady. They just want your money. I was told the sales that i just want become a member for 2 months and the sales guy was said is no problem.

When i went there, they said my membership was good until September. What is the mean by month to month? Is not even month to month. I went today and look for Jonathan but one guy came up and say Jonathan not here. He become rude when he knows that you wand to complaint or cancel. He even said that his not a manager no more and he keep told me to talk to somebody else. So what is the position of this guy. Before he was introduce himself as manager and suddenly not manager no more.

How can he pass the interview, and the training. His not even have the manager attitude not even employee attitude. He think that his the boss and he can do whatever he wants there. Do you really have a refund manager in every branch? He just look for any reason to avoid me. I just want my money back. I am very dissatisfied with the service I received from an employee in your Yamato,FL location. I came in with a 7 day pass and the sales associate named Moe called me over and told me he could do something better for me which was remove the initiation fee and all I had to pay was the first and last month.

I thought from the beginning he was very pushy and somewhat rude by the comments he kept making. I thought that was a great price and I initially wanted to become a member after the week was up, so we sat down and I asked about the amenities and also if there was a closed in room where women were able to workout in.

I was very taken back by what he said and thought that it was unprofessional. I felt hurt and disrespected by his comment and decided to walk out. I have never experienced such bad customer service in my life and will never in my life walk into an LA Fitness!!

Hi, I have asked the glendale La Fitness almost every time I go in to work out to either clean the bathroom, the sauna, the changing area, and now the workout area….. I have never been in such a dirty gym in my life. The guy that came in to wipe the hair and dirt away from were we were working out said it was cleaned five days ago… this is sad and dirty. Please someone take the time to get your staff off of the front desk and get them to cleaning. I sat at watched the guy at the front desk as we worked out for over two hours with his duster in his pocket….

Hi, I am a member of Otay LA fitness. I called and spoke to a Susan who did not help me but tried to sell me on additional services. When I signed up for them I was only offered a year contract instead of a monthly option. This was high pressure sales. I agreed but was also told I could cancel if it did not work out. I feel that you should look at sales practices as many of the issues seem to be with payments. I also have a personal trainer that I used and am happy with my services.

I would like to speak someone about canceling this contract without penality. Mine is I have Silver Sneakers, and 3 times they have taken money out of my bank account for a monthly fee. First two times my bank filed charges and they took it out.

This last time which is this month, It is still there. Sent a email now to Main Office. Girl at front desk said it would be off in days which never happens of course. Bank now has fixed it so they can no longer take money out of my account. Theodore Ted Weber, on behalf of Concerned Members 40 members list sent separately As active members of City Sports Clubs in Sunnyvale, Mountain View Signature, San Jose Brokaw and Newhall , we are writing to express concerns about the decline in quality of group fitness instructors, specifically, those who are hired to teach Zumba, Mat Pilates, and Yoga.

In recent months, many classes have been assigned to instructors with either little or no experience or appropriate certification in the particular class being taught. We know of one such instructor, for example, who is teaching Zumba, Mat Pilates, Yoga, Cycling, Body Works Plus Abs and Aqua Fit, yet does not seem to have any specific knowledge to teach this range of classes. She is often late to class, and is not prepared for whatever class she is scheduled to teach.

Too much time is spent waiting for her to set up, then class is often a series of stops and starts while she figures out what to do next. For those looking for a high level, intense workout, this is not it.

We are also aware that some newly certified instructors who have expertise in specific fitness classes, like Zumba, have been turned down by the regional scheduler Monica Whitney, for reasons age, appearance? Instead of hiring positive, fit instructors with a passion and gift for teaching, Ms. Whitney appears to have inserted any warm body that will fill the designated fitness class time slot. In addition, we have also noticed that several excellent instructors have begun to limit the number of classes taught at City Sports Clubs, while others have or will move to teach at fitness clubs more committed to providing outstanding group fitness classes.

These instructors have privately expressed disappointment and frustration with City Sports Club management, especially Ms. We appreciate our City Sports Club memberships and the facilities the clubs provide.

The opportunity to grow in health and enjoy life to its fullest is greatly enhanced by engaging with trusted fitness instructors whose efforts are supported by the City Sports Club management.

But there now seems to be a clear disconnect between City Sports Management, the quality of instructors Ms. Whitney hires and schedules to teach, and the needs of its members. We fear that, if City Sports does not address and correct this concern about instructor quality, we will need to consider alternatives to maintaining our respective fitness levels, including terminating our City Sports Club memberships so that we can find fitness clubs that show consistent respect for their instructional staff and member needs, as well as a demonstrated priority of providing excellent group fitness classes taught by qualified, motivating instructors.

We are happy to provide additional details and examples of the general concerns raised here. We appreciate the opportunity to express this issues to City Sports Club management and look forward to hearing from you soon. Sincerely, Theodore Ted Weber.

It has now been over 3 months since my original inquiry regarding the safety of your facilities. He did leave a terse voicemail but never attempted to reach out again. Normally a competent manager would reach out until a customer is satisfied or safety concerns are addressed. Normally a professional manager would talk the local branch staff about providing a clean and safe facility to your customers.

Your facilities have gotten significantly worst in the past three months and I have visited other facilities in the Boston area well. For example at your Stoneham location there are cracked tiles with sharp edges that have cut a few customers. Your swimming pools have high concentrations of fecal matter indicating improper pool maintenance. I can do continue but it would take me pages and pages to list out all the many way LA Fitness is committing a breach of contract in addition to various health and safety violations.

I would like someone with authority and actual desire to help your customers to contact me. I am going to continue to gather as much of the violations, signatures and other things while I wait for your organization to make an attempt to contact me.

I have already contacted various legal counsel as well, some are your members and many are my family members. I will run out of patience eventually and contact local media agencies as well. I am willing to give your organization a final chance to remedy the concerns of myself and of many other paying members.

Today I was subjected to something I would never expect. They were asking people to stop working out so they could pretend to do their job.

There are at least members waiting outside everyday for your staff because they like to sleep in versus doing their job. They admitted such on recorded video on my phone and others. I would like to know the time, name, and title of the person that will be reaching out to me prior to them actually calling me. If you are not able to assist please forward me the information to someone that can make a difference. The Glendale facility here is the same filthy and dirty…..

Ive been asking for three months now for them to clean it up. Dear La Fitness, You are horrible at customer service…. Please fix my problem before I take my complaints higher up and money elsewhere. Thanks, Very unhappy customer. We have been a member since it was openend and it has been a week since the pool has not been working and we have talked to them and everytime they have some excuse and say the the pool guy is coming and it will be fixed.

For some of us due to health the doctor want us using the pool and the guys at your facility doesnt seem to care about the elderly people, they just dont care and slowly everybody has started going to other facility and it seems like I might have to do the same.

I have a serious problem with the way this organization operates. I signed up for a membership in a location where I no longer live and I have been billed for 2 years for services i have not used. Over the past 2 years I have contacted La fitness and asked how I can cancel my membership and I have been told I needed to go to the location where I joined.

Recently my credit card associated with this account had expired and I did not update the billing information. Since then I have been contacted by people all over the country looking for payment I have yet to hear from the location I joined mind you about a month ago I was called by someone in California and they finally sent me the form to cancel funny I was never provided this in my previous communications with them I completed the form and sent it in mid April and today I get a call informing me that my account is now 2 months past due and the person offered to help me cancel once I paid 1 month…..

After billing me They know damn well I have not stepped foot in their gym in 2 years and knowone bothered to call during that time to check to see if they could help.. They give me the run around on canceling until they stop getting paid and now they want to make a deal with me to cancel???? There has got to be some law broken somewhere in this process! Hello, Need your help! I subscribed to personal training once a week and have been paying diligently every month.

Due to travel and health issues I was no using the personal training till recently. I had acXXXXulated 64 sessions and started using them.

I spoke with Josh and said I would like to temporarily cancel the membership until I use up all the sessions that I have acXXXXulated before I start paying again, I was told since I was a long time member this would not be a problem, so I went ahead and cancelled the membership.

I received an email notification saying I have 30 days to use up all my sessions. I called Josh back, he said not to worry that he has put notation to this effect in the system. I explained how the whole thing went down, was told that I need to reactivate my account to be able to use the sessions I already paid for.

I asked for a membership to be downgrade was told that was not possible either and that I need to keep my weekly subscription. Here is why…the weekend before I decided it was time to use my one week pass and challenge myself with the workout I knew I could benefit from at LA Fitness. I made contact on March 11, with a sales associate for lack of a better name for her title Aly. She was young, nice not too pushy with membership selling, so far so good.

She advised me that my week pass would end on Friday, March Aly, instructed me to call her if I wanted to use the gym that day. Because I live so close I walked to the location happily. It was hot and I was ready to work-it-out. I show my bar code to the receptionist who never looked at me… or offered a smile good morning…nothing she immediately stopped and said my pass had expired.

I explained my conversation with Aly and I was directed by the unprofessional receptionist I could point her out in a line up if need be that she would have me speak to the manager.. Okay, about five minutes pass, as I watched Mr. Jonathan Tawares chat on his phone Mr. Tawares knew I was waiting on him I am not stupid.

Again, I had to explain the story…spoke with Aly, yadda yadda, she cleared me to workout today. Sorry, but that is not what I was told. I would have no problems. He continued to tell me about his policy. He mentioned Aly saying I was coming in to talk about membership not workout.

Like everyone else I wanted to try it out. I stood there for another couple of minutes which probably seemed like forever for Mr. I will approve it this time. Now, why did he say that! Well, I said, that was what I was going to do anyway, but just so you know in the future, I am a potential CUSTOMER who was thinking about joining your gym and spending MY money, if there is a miscommunication with you or your staff on policy that they staff should know then it is your responsibility as a manager to make sure they are given that unnecessary speech you gave me.

So, while I am busy sweating on the treadmill I get a call from guess who? Now with my nice workout and jacuzzi time all over to the front desk I go…the receptionist should be fired. No smile, no greeting, acting busy, ya right. Over a year ago, I got my membership with LA Fitness. One of the first questions I asked was if I could use any facility and the representative said Yes!!. I approached the front desk and asked why. He said that my membership was a single one and I could not use that facility but just the one I opened the account at.

After a year they just noticed that. The thing is that I could not do my aqua fit class that day, I was embarrassed in front of the whole gym and I got very upset. At least as a courtesy he or the manager who I spoke with also could have let me use the facility that day as this is LA fitness personnel fault not mine. I hope they either train their representatives not only to give the right information to the customers, but to have at least some people skills ….

Have you tried to cancel your membership yet? I either need to take off work to go there during the office hours of the person who can do it or print out and mail in a forum. I called to ask for a job. The person so called customer service representative laughed at my question.

And lesson about customer service: Wow not so hard to do right. I hanged up the phone. Your company keep billing our account. Please do not call us to rejoin your gym, please stop billing our account this is fraud. A friend of ours recommended that we try your chain of gyms. Nelson was super friendly and gave me plenty of time.

I informed Nelson I currently have a family plan at my current but want to reduce this expense. Also, how much is your childcare. I have a wife, 17 year old son, and my 4 year old daughter. I told Nelson that I was going to my gym immediately to cancel my membership and would go see him in about an hour.

We had an appointment for 8: I pointed out that it would be a bit of a challenge getting out of the contract with my current gym as I just renewed a year long membership 3 days ago.

After a very heated conversation the Manager agreed to let me out of my contract. I asked Nelson if he could continue signing me up over the phone since it was late, he was going home soon, and he had informed me that he was off the next day.

I also wanted to try the gym out before work the next morning. After Nelson added everything up the initial amount I had to pay seemed too high so I told him that his math might be a bit off or there are a lot of taxes involved for some reason.

After he went back over everything it suddenly occurred to me what might be going on here. He tried everything within his power to rectify the situation but he was limited in his capacity.

I suggested that instead of going that route for now we try to keep this local and that he have his manager give me a call in the morning to see if he can resolve this. I informed him that I would try but it would be a difficult day for me.

He had mentioned that Nelson had come to him this morning very disappointed in himself for what had happened the night before. Long story short Alejandro offered absolutely no attempt to resolve the issue in anyway. I would not have been happy if I had left my office early to receive no assistance so whatsoever.

I asked Alejandro one more time to please help me by honoring what Nelson had offered me in error so I did not have to write an email like this. He refused to budge at all. Jeff Willett Area Manager contacted me. Willett was completely aware of the entire situation via email he requested that I go over it again once more. Willett for his call but if he was unable to even compromise with what I felt a reasonable request, the phone call was utterly useless which is why I am now writing you as well as other members of the LA Fitness executive team.

I manage to do two professions. This is not service. Nelson at least attempted to figure something out. Please know that if I had not left my gym the way I had, I would not be so insistent on Alejandro honoring what was offered to me.

In closing, I am writing you to give you one more attempt to honor the offer that was given to me in error.

We decided to look into personal training to help us get into a routine and ensure we were actually utilizing the machines correctly. We signed up in October of for 1 session per week. But, we were fine with that. We had 3 sessions and the day we were scheduled for our 4th we received a phone call letting us know our trainer had been let go and that they did not have any other certified trainers at that time but they were working on it.

We purchased a program which entails session as per our contract. Our contract also states that if a trainer has become unavailable that LAF would substitute another trainer which did not happen. So what is the position of this guy. Before he was introduce himself as manager and suddenly not manager no more.

How can he pass the interview, and the training. His not even have the manager attitude not even employee attitude. He think that his the boss and he can do whatever he wants there. Do you really have a refund manager in every branch? He just look for any reason to avoid me. I just want my money back. I am very dissatisfied with the service I received from an employee in your Yamato,FL location. I came in with a 7 day pass and the sales associate named Moe called me over and told me he could do something better for me which was remove the initiation fee and all I had to pay was the first and last month.

I thought from the beginning he was very pushy and somewhat rude by the comments he kept making. I thought that was a great price and I initially wanted to become a member after the week was up, so we sat down and I asked about the amenities and also if there was a closed in room where women were able to workout in.

I was very taken back by what he said and thought that it was unprofessional. I felt hurt and disrespected by his comment and decided to walk out. I have never experienced such bad customer service in my life and will never in my life walk into an LA Fitness!!

Hi, I have asked the glendale La Fitness almost every time I go in to work out to either clean the bathroom, the sauna, the changing area, and now the workout area….. I have never been in such a dirty gym in my life. The guy that came in to wipe the hair and dirt away from were we were working out said it was cleaned five days ago… this is sad and dirty. Please someone take the time to get your staff off of the front desk and get them to cleaning. I sat at watched the guy at the front desk as we worked out for over two hours with his duster in his pocket….

Hi, I am a member of Otay LA fitness. I called and spoke to a Susan who did not help me but tried to sell me on additional services. When I signed up for them I was only offered a year contract instead of a monthly option.

This was high pressure sales. I agreed but was also told I could cancel if it did not work out. I feel that you should look at sales practices as many of the issues seem to be with payments. I also have a personal trainer that I used and am happy with my services.

I would like to speak someone about canceling this contract without penality. Mine is I have Silver Sneakers, and 3 times they have taken money out of my bank account for a monthly fee. First two times my bank filed charges and they took it out. This last time which is this month, It is still there. Sent a email now to Main Office. Girl at front desk said it would be off in days which never happens of course.

Bank now has fixed it so they can no longer take money out of my account. Theodore Ted Weber, on behalf of Concerned Members 40 members list sent separately As active members of City Sports Clubs in Sunnyvale, Mountain View Signature, San Jose Brokaw and Newhall , we are writing to express concerns about the decline in quality of group fitness instructors, specifically, those who are hired to teach Zumba, Mat Pilates, and Yoga.

In recent months, many classes have been assigned to instructors with either little or no experience or appropriate certification in the particular class being taught. We know of one such instructor, for example, who is teaching Zumba, Mat Pilates, Yoga, Cycling, Body Works Plus Abs and Aqua Fit, yet does not seem to have any specific knowledge to teach this range of classes.

She is often late to class, and is not prepared for whatever class she is scheduled to teach. Too much time is spent waiting for her to set up, then class is often a series of stops and starts while she figures out what to do next.

For those looking for a high level, intense workout, this is not it. We are also aware that some newly certified instructors who have expertise in specific fitness classes, like Zumba, have been turned down by the regional scheduler Monica Whitney, for reasons age, appearance? Instead of hiring positive, fit instructors with a passion and gift for teaching, Ms. Whitney appears to have inserted any warm body that will fill the designated fitness class time slot.

In addition, we have also noticed that several excellent instructors have begun to limit the number of classes taught at City Sports Clubs, while others have or will move to teach at fitness clubs more committed to providing outstanding group fitness classes. These instructors have privately expressed disappointment and frustration with City Sports Club management, especially Ms. We appreciate our City Sports Club memberships and the facilities the clubs provide. The opportunity to grow in health and enjoy life to its fullest is greatly enhanced by engaging with trusted fitness instructors whose efforts are supported by the City Sports Club management.

But there now seems to be a clear disconnect between City Sports Management, the quality of instructors Ms. Whitney hires and schedules to teach, and the needs of its members. We fear that, if City Sports does not address and correct this concern about instructor quality, we will need to consider alternatives to maintaining our respective fitness levels, including terminating our City Sports Club memberships so that we can find fitness clubs that show consistent respect for their instructional staff and member needs, as well as a demonstrated priority of providing excellent group fitness classes taught by qualified, motivating instructors.

We are happy to provide additional details and examples of the general concerns raised here. We appreciate the opportunity to express this issues to City Sports Club management and look forward to hearing from you soon. Sincerely, Theodore Ted Weber. It has now been over 3 months since my original inquiry regarding the safety of your facilities. He did leave a terse voicemail but never attempted to reach out again. Normally a competent manager would reach out until a customer is satisfied or safety concerns are addressed.

Normally a professional manager would talk the local branch staff about providing a clean and safe facility to your customers. Your facilities have gotten significantly worst in the past three months and I have visited other facilities in the Boston area well. For example at your Stoneham location there are cracked tiles with sharp edges that have cut a few customers.

Your swimming pools have high concentrations of fecal matter indicating improper pool maintenance. I can do continue but it would take me pages and pages to list out all the many way LA Fitness is committing a breach of contract in addition to various health and safety violations.

I would like someone with authority and actual desire to help your customers to contact me. I am going to continue to gather as much of the violations, signatures and other things while I wait for your organization to make an attempt to contact me. I have already contacted various legal counsel as well, some are your members and many are my family members. I will run out of patience eventually and contact local media agencies as well.

I am willing to give your organization a final chance to remedy the concerns of myself and of many other paying members. Today I was subjected to something I would never expect. They were asking people to stop working out so they could pretend to do their job. There are at least members waiting outside everyday for your staff because they like to sleep in versus doing their job.

They admitted such on recorded video on my phone and others. I would like to know the time, name, and title of the person that will be reaching out to me prior to them actually calling me. If you are not able to assist please forward me the information to someone that can make a difference.

The Glendale facility here is the same filthy and dirty….. Ive been asking for three months now for them to clean it up. Dear La Fitness, You are horrible at customer service…. Please fix my problem before I take my complaints higher up and money elsewhere. Thanks, Very unhappy customer. We have been a member since it was openend and it has been a week since the pool has not been working and we have talked to them and everytime they have some excuse and say the the pool guy is coming and it will be fixed.

For some of us due to health the doctor want us using the pool and the guys at your facility doesnt seem to care about the elderly people, they just dont care and slowly everybody has started going to other facility and it seems like I might have to do the same.

I have a serious problem with the way this organization operates. I signed up for a membership in a location where I no longer live and I have been billed for 2 years for services i have not used. Over the past 2 years I have contacted La fitness and asked how I can cancel my membership and I have been told I needed to go to the location where I joined.

Recently my credit card associated with this account had expired and I did not update the billing information. Since then I have been contacted by people all over the country looking for payment I have yet to hear from the location I joined mind you about a month ago I was called by someone in California and they finally sent me the form to cancel funny I was never provided this in my previous communications with them I completed the form and sent it in mid April and today I get a call informing me that my account is now 2 months past due and the person offered to help me cancel once I paid 1 month…..

After billing me They know damn well I have not stepped foot in their gym in 2 years and knowone bothered to call during that time to check to see if they could help.. They give me the run around on canceling until they stop getting paid and now they want to make a deal with me to cancel????

There has got to be some law broken somewhere in this process! Hello, Need your help! I subscribed to personal training once a week and have been paying diligently every month. Due to travel and health issues I was no using the personal training till recently. I had acXXXXulated 64 sessions and started using them. I spoke with Josh and said I would like to temporarily cancel the membership until I use up all the sessions that I have acXXXXulated before I start paying again, I was told since I was a long time member this would not be a problem, so I went ahead and cancelled the membership.

I received an email notification saying I have 30 days to use up all my sessions. I called Josh back, he said not to worry that he has put notation to this effect in the system. I explained how the whole thing went down, was told that I need to reactivate my account to be able to use the sessions I already paid for. I asked for a membership to be downgrade was told that was not possible either and that I need to keep my weekly subscription.

Here is why…the weekend before I decided it was time to use my one week pass and challenge myself with the workout I knew I could benefit from at LA Fitness. I made contact on March 11, with a sales associate for lack of a better name for her title Aly. She was young, nice not too pushy with membership selling, so far so good.

She advised me that my week pass would end on Friday, March Aly, instructed me to call her if I wanted to use the gym that day. Because I live so close I walked to the location happily. It was hot and I was ready to work-it-out. I show my bar code to the receptionist who never looked at me… or offered a smile good morning…nothing she immediately stopped and said my pass had expired. I explained my conversation with Aly and I was directed by the unprofessional receptionist I could point her out in a line up if need be that she would have me speak to the manager..

Okay, about five minutes pass, as I watched Mr. Jonathan Tawares chat on his phone Mr. Tawares knew I was waiting on him I am not stupid. Again, I had to explain the story…spoke with Aly, yadda yadda, she cleared me to workout today.

Sorry, but that is not what I was told. I would have no problems. He continued to tell me about his policy. He mentioned Aly saying I was coming in to talk about membership not workout. Like everyone else I wanted to try it out.

I stood there for another couple of minutes which probably seemed like forever for Mr. I will approve it this time. Now, why did he say that! Well, I said, that was what I was going to do anyway, but just so you know in the future, I am a potential CUSTOMER who was thinking about joining your gym and spending MY money, if there is a miscommunication with you or your staff on policy that they staff should know then it is your responsibility as a manager to make sure they are given that unnecessary speech you gave me.

So, while I am busy sweating on the treadmill I get a call from guess who? Now with my nice workout and jacuzzi time all over to the front desk I go…the receptionist should be fired.

No smile, no greeting, acting busy, ya right. Over a year ago, I got my membership with LA Fitness. One of the first questions I asked was if I could use any facility and the representative said Yes!!. I approached the front desk and asked why. He said that my membership was a single one and I could not use that facility but just the one I opened the account at. After a year they just noticed that. The thing is that I could not do my aqua fit class that day, I was embarrassed in front of the whole gym and I got very upset.

At least as a courtesy he or the manager who I spoke with also could have let me use the facility that day as this is LA fitness personnel fault not mine. I hope they either train their representatives not only to give the right information to the customers, but to have at least some people skills ….

Have you tried to cancel your membership yet? I either need to take off work to go there during the office hours of the person who can do it or print out and mail in a forum.

I called to ask for a job. The person so called customer service representative laughed at my question. And lesson about customer service: Wow not so hard to do right. I hanged up the phone. Your company keep billing our account. Please do not call us to rejoin your gym, please stop billing our account this is fraud.

A friend of ours recommended that we try your chain of gyms. Nelson was super friendly and gave me plenty of time. I informed Nelson I currently have a family plan at my current but want to reduce this expense.

Also, how much is your childcare. I have a wife, 17 year old son, and my 4 year old daughter. I told Nelson that I was going to my gym immediately to cancel my membership and would go see him in about an hour. We had an appointment for 8: I pointed out that it would be a bit of a challenge getting out of the contract with my current gym as I just renewed a year long membership 3 days ago.

After a very heated conversation the Manager agreed to let me out of my contract. I asked Nelson if he could continue signing me up over the phone since it was late, he was going home soon, and he had informed me that he was off the next day.

I also wanted to try the gym out before work the next morning. After Nelson added everything up the initial amount I had to pay seemed too high so I told him that his math might be a bit off or there are a lot of taxes involved for some reason. After he went back over everything it suddenly occurred to me what might be going on here.

He tried everything within his power to rectify the situation but he was limited in his capacity. I suggested that instead of going that route for now we try to keep this local and that he have his manager give me a call in the morning to see if he can resolve this.

I informed him that I would try but it would be a difficult day for me. He had mentioned that Nelson had come to him this morning very disappointed in himself for what had happened the night before. Long story short Alejandro offered absolutely no attempt to resolve the issue in anyway. I would not have been happy if I had left my office early to receive no assistance so whatsoever.

I asked Alejandro one more time to please help me by honoring what Nelson had offered me in error so I did not have to write an email like this.

He refused to budge at all. Jeff Willett Area Manager contacted me. Willett was completely aware of the entire situation via email he requested that I go over it again once more.

Willett for his call but if he was unable to even compromise with what I felt a reasonable request, the phone call was utterly useless which is why I am now writing you as well as other members of the LA Fitness executive team.

I manage to do two professions. This is not service. Nelson at least attempted to figure something out. Please know that if I had not left my gym the way I had, I would not be so insistent on Alejandro honoring what was offered to me. In closing, I am writing you to give you one more attempt to honor the offer that was given to me in error.

We decided to look into personal training to help us get into a routine and ensure we were actually utilizing the machines correctly.

We signed up in October of for 1 session per week. But, we were fine with that. We had 3 sessions and the day we were scheduled for our 4th we received a phone call letting us know our trainer had been let go and that they did not have any other certified trainers at that time but they were working on it.

We purchased a program which entails session as per our contract. Our contract also states that if a trainer has become unavailable that LAF would substitute another trainer which did not happen. Not by us the client but by LAF. We stopped in our gym last night and had to speak with, again, a new manager as well as the new training manager. They seem to be on a revolving door at this particular establishment.

We have paid every month as per our signed a contract for a service and LAF did not provide the service. They sign clients up all day long knowing they do not have the means to provide the service. They do not have an available certified trainer on staff. This, is a breach of contract and misleading to the client. I understand the verbiage that is in the contract and obviously put together by a legal team. But, there is also verbiage that protects the client. We were given a phone number for the Corporate Office in which everyone is.

We spoke with Michelle and she said she would call the District Manager. I called back today and questioned her on it. I asked her if she called the District Manager like she had mentioned and she said she reached out to him via email. She did not even remember who she reached out to when asked and had to look up a name. She told me it was Michael Calogero who is the District VP but would not even give me his name at first. She said she would email him to let him know we would like to speak with him.

It was made pretty clear that she did not reach out to him like she had said she would. I would appreciate it if we could speak with someone other than a call center that has been trained to deflect unhappy clients. I am writing to bring to your attention a potentially serious problem for your Lake Mary, FL club. I and many other club members have noticed the plans for the upcoming renovation and believe that a rather largely unforeseen error is about to take place.

It is evident that the proposed group fitness room on the 2nd floor is quite a bit smaller than the one we use now, the proposed basketball court. It appears as if the person who created the blueprints did not consult with the group fitness manager to find out how many members are in group fitness classes at the same time. I understand the instructors take a count of the number of members in each class, so that information should be readily available and should have been taken into consideration before and during the planning stages.

I would hazard a guess of people present. The next week on February 18, I was in the 9: As I left that class I looked in on the 9: So, as you can see, you had 64 people in the building at the same time taking 2 different classes in 2 different rooms. Such a situation would send me and likely many other members straight out the door, something I am sure you are not intending with the renovation. Please review the group fitness class numbers for the past several months and make sure you are not making a huge mistake with the renovation plans as they stand now.

We have a family membership at the Natick location and my daughter also has a membership with a trainer, so we pay our fare share to use the gym and pool.

The issue is that the pool has been closed now for over two weeks, and no one seems to know why. It seems to be a permit issue, although I was told that they were waiting on a plumber last week? Today I called to find out the status and they told me the pool will be closed until at least March Today is Feb 17th. Again, they said it was a permit issue, but could not tell me what was going on, or when the permit would be re issued.

If a permit is coming due, you should be pro active and schedule the necessary inspections so the pool does not have to close, but I guess this is just common sense, something LA Fitness does not seem to have. Maybe you or someone can answer my question. I have asked the local front desk, sent in an email, and called the customer service line and none seem to know the answer.

WHY is it policy to be required to pay for the last month? As a new interest in business brews within me, this question does not wish to be answered with intelligence by any previous contact. Maybe you can help. I have been a very satisfied member of LA fitness since , lack of use has always been my fault. The hot water has been out for four days was told it will be out another week. In this modern age how is that even possible? This gym is clearly one of the original LA Fitness, still has your old Signage on the building, all of the equipment is old and I mean old.

The step machines are the old style where you hear clanking of steps. What is the story with this Gym? The details of this idea must be expressed to the right person or group that is responsible for creating the membership packages.

If interested, please have whoever is responsible for the membership packages contact me for more details. This idea once implemented, will give birth to a new age of health, wealth and prosperity. It will change lives. Early this month, I received two or three discount coupons in the mail from LA Fitness. My critic above, deals with a brand new unit that just opened this year.

I joined LA Fitness for a month and have to say that the Naples location on Vanderbilt Beach Road is the most disgusting fitness club I have ever worked out in. I went there this morning and there were no paper towels in the 3 locations that I know of that are used to wipe down the machines. I reported it to the front desk- they said they knew about it and someone was going to take care of it- 20 minutes later still no paper towels.

There are weights left all over the floor- a dangerous situation- sweat all over the machines- just gross. I heard from one of the staff that they reduced the cleaning staff recently and they have been getting many complaints about the filthy conditions. I am Considering reporting this to the Board of Health. I joined LA Fitness for a month and have to say that the Naples location above is the most disgusting fitness club I have ever worked out in. The facility is always dirty with trash on the floor and weights scattered everywhere.

You never see the staff walking around to make sure the gym is picked up. The cable systems at LA Fitness Greece have not been fixed in over a month. I understand the best interest and safety of the members working out but myself and other members who I talk to are fed up with equipment always being broken and taking weeks to get the problem fixed.

Alex, they had a light pole down in the parking lot for God only knows how long. The only thing left was the concrete base, which was virtually invisible at night. After I was told to send everything in, including any pictures, I was called a month later by someone of the name of Diane Alexander.

She was the absolute rudest and most obnoxious person I have ever come in contact with. After she yelled at me about the claim and told me the tapes CLEARY showed my son was not paying attention, she told me she requested invoices if any repairs were needed for the concrete base and would be sending me those.

Luckily I had taken pictures right after this had happened. There were several black marks all over this thing. I told her I would like to know how they were going to determine what damage, if any, my son did, keeping in mind he dies not drive a black car. She eventually hung up on me. There is no way in hell I was giving LA Fitness another dime. The guy I spoke to said he was the one who reviewed the tapes before sending it off to corporate.

Without telling him my conversation with Diane, I asked him if my son was on his phone when this happened. He told me the cameras were not that clear and there was no way to see inside the car.

The entire organization is a joke. The manager from the Greece, NY location was supposed to call me back. That was a week ago.

I told the kid at the desk if this was another case where nobody is going to actually call me back not to bother wasting his time with the email. He assured me up and down he would. I paid exactly what I was told. We were told my husband could go in and workout. While he could work out the club would not give him another card. The card needs to be scanned in order to earn the healthcare reimbursement. A manual check-in does not count. Here it is , and 5 phones calls so far , and he still has no card or considered active.

I will supply names if this email ever reaches eyes that care. Every agent on the phone has been respectful and helpful but after 30 days you would think SOMEONE could call us back and explain what is going on.

There is absolutely no question that it takes no intelligence whatsoever to be a manager or above in LA Fitness. The phone listed above was the one that showed on my phone.

Please remove my from your call center. I have been a member with LA Fitness since , payed my membership on time regardless of of my gym attendance. That makes no sense, why would a business prefer to loose more years of business for a I even expressed to the associate, that this negative review would take place and it did even matter to her.

Where is the customer service and the loyalty to the loyal customers? I have nothing but admiration of the facility, the staff and their equipment. She make it seamless and painless contrary to tread that I read earlier on social media.

I am please with LA Fitness services and the staff from cleaner to manager support staff in California are smiley people—they remembers and identify many members by name. The customer service is terrible. I had one trainer Nick with extremely unprofessional demeanor. He canceled my last appointment which I had made 3 weeks ahead of time. I just received the email. The manager refused to honor these 2 appointments so they can be replaced. The manager who can do this is also a trainer and completely unaccessible.

I gave my phone number to the reception with the hope he will call me next week. This is really lousy behavior. The clerk at the front desk was chewing gum like a cow today. I asked her to talk with the manager who was there, and she said you have to call. He is always on an appointment.

I have already called 3 times the last 2 weeks. Can I make an appointment? No, he makes only training appointments. Now I have another trainer who is great but the communication between trainers and customers considering the schedule is horrible. Trainers are not texting back in time and do not take care of any cancellations through texting.

They are always too busy. This is a rip-off place. After speaking to the operating manager, i decided to keep away from this Gym immediately with no hesitation. The management has no sense of sympathy neither any helpful action for investigation.

The manager says, it happens often here. You signed liability waiver agreement in day one. I understand that but the attitude to victim sucks!! You feels that the theft was encouraged in this gym. To whom this may concern: I am a expired past memeber of the club. Recently La Fitness has been attempting to re-sign my membership.

The issue for me is that the organization refuses to acknowledge or respect Honorably discharged service connected disabled veterans. My local club offered me the same lame offer that they try to intice the GP,zero intiation fee??

Thats obsurd and disrespectful to say the least! I had been a member for over a year and had been paying my monthly due being taken out from the credit card I had authorized with no problem. My credit card company had mailed me a new card but I never received.

Credit card company informed me they will be sending me a new card. While waiting for my new card LaFitness kept calling calling me several times even while I am at work taking care of my patients, inspite of me telling the situation still phone calls so often. When I received my new card I went to the club in Clark ,NJ where I go but was told everthing was alreadytaken cared of without even looking at my new card.

But even calls about mypayment dues never stopped. I am so disgusted about this matter and I would like to know how I could cancel my membership. Today I experienced racism like never before. Today while exercising at the The LA Fitness located at: The Plaza at Delray, S. I have visited this location for over a year and have had an LA Fitness membership for years which I will cancel today!

I am shaking at what just happened to me an my baby girl who was in kids care at the time. She had just poked my left shoulder by the way. I told her I was almost done and why was she yelling.

How did a situation with woman who verbally assault me about a leg machine escalate to me and my 7-year old daughter being kicked out of the gym? I have never had an issue at the gym. I am low key and at the time ad I always do had my music ear piece on.

I was simply minding my business trying to work our. My little girl started to cry when she saw me crying, this is the America we live in. There should be video of what happened and it will show how this situation really played out and that I was humiliated and victimized in the worst way.

The manager at this LA Fitness are out of hand and need training on how to not escalate a situation. What happened to me should not happen to anyone for that matter. This is unfortunate as I now have to cancel my membership.

At our pool we feel as though we are bottom feeders. Instructors switched too often, maintenance not always taken care of, and now closing on Friday, Sept. The instructor is ready and willing to instruct. Of course the rest of the gym is open. Not all of our class members are old people like many think.

I just joined LA Fitness and did a few classes and they approached me to do an assessment. I was never weighed they just asked me and they never took my measurements.

Never asked me my Health History, which might have been important in my case. He then said you ready to get started with your workout.

I said I just got done with a class. He said this is different. He took me upstairs to the elliptical which those machines are very hard on me due to my condition of bronchitis. He turned it on and said I will be back in 10 minutes, I literally felt I was dying. I told the lady next to me can you hear me wheezing and she said yes.

Then he took me to an open area to do some exercises with balls and free weights and that was no problem. Then afterwards he told me that with my being so overweight that I needed to do the classes I was taking but I needed their personal trainers to help me with the workout he just did with me. He told me the price and I almost died. I said fine but the monthly fee was high. The next day, I got a call from my doctor and was given the shocking news that tests came back and I had lymphoma of the stomach and he had given the information to the oncologist and they would be calling me shortly.

I told him I just had signed up for the gym and he told me he did not want me doing anything rigorous and I told him I signed up for a private trainer and he said absolutely NOT. He said if you want go in and out of the gym when you can when you feel good but not stressers.

I went back to the gym and spoke to Rachel and told her and expected some compassion and far from it she kept saying we will have the trainers customize a workout for you.

She would not bend and then She had the audacity to say, I know your doctor is saying this but your doctor knows medicine and I know fitness. Then she sent her assistant Chris to talk to me same thing. Then next day I saw my doctor and told him and he wrote a letter. I went back to the Gym and gave it to them and Rachel made me wait to see her for over 20 minutes and I had another appointment and I told the girl give her this and I want a refund.

I saw Chris the next day and he gave me my letter back and I saw a note on it and it was from Rachel and it said for him to handle it. Now, he tells me that I have to go to Corporate to have it taken care of. This is ridiculous, I had just signed up that week!!!! UPDATE- After being left dozens of messages to return a call to cancel my memebership I was informed that I must physically go into a gym to perform this task.

Absolutely the best example of poor management i have ever witnessed. I recently moved to Hyattsville, MD and the gym in that area is the worse. With the gentrification occurring in the neighborhood, many of us are hoping for a new option, even at a greater cost, it will be well worth ditching this organization in a heartbeat.

I also just tried to cancel someone on my membership and was told that I needed to come to the gym from to do so. To whom it may concern, I have been a gym member for over 20 years.

In those 20 years I always paid my bill and never complained. Last month my credit card changed and my auto-billing was in need of an update. I was contacted by my local gym and left a message to please update my account which I planned on doing within a few days. However this was not sufficient for LA FItness as I was harrassed times per day to update my billing. At this point I am closing my membership and will go out of my way to inform anyone to NOT do business with this firm.

I joined LA fitness because one of my friend recommended. I do like the classes and gym a lot, however it reveled a huge issue regards to the personal training program. And I signed up the personally training program with stuff named George. He also explain to me that this program that i am singing for has no contact, so i can cancel it whenever i want to. He also wrote on the agreement that has no contract. And if I wish to cancel the program and i need to buy out of the program.

And According to the new director Michael that George did something wrong and he did now show up the next day. George said he is going to give me a copy of the agreement, and when I go to find him, he is no longer working for LA fitness. According to Michael, that they did find a agreement which does not any notes on it.

I am very positive that was not the one that i signed up for it. So i request to have the original paper work, not the copy. Because I think based on previous experience, George could forge a blank one and put my name on it. I know that La fitness had a pretty good reputation and great management department.

And George was exception. I would like to make my point is that most of the LA fitness stuff is really good, and responsible. I really hope you guys can help get everything straight it out. Thank you very much! Regret ever walking in, I signed up and after being there for 15 minutes walked out. I called from the parking lot to cancel membership and was told I can only cancel Monday through Friday. I ran into a very similar situation. I am really upset about how they manage the business. The most unprofessional business I have ever had the displeasure of interacting with.

They are trained to stonewall every situation. Claim they are not trainings to address problems. I have dealt with branches from multiple states calling and hanging up on me, putting the call on hold while you are speaking with them, leaving the call on hold and not returning, not making notes in the file, claiming there are no notes in the file.

The probability that you would receive poor unprofessional behavior toward the customer with identical behaviors Is unlikely. They are trained to behave this way. If the goal of LA Fitness was to treat their customers disrespectful they have succeeded. I have never had this much difficulty of this caliber with any business when attempting to address issues.

The gyms are filthy and are run by inexperienced children with serious attitude problems. This is a gym membership not worth renewing or pursing when other establishments are charging less per month and have a more professional business and want to help their customers. Having some ridiculous issues with this establishment as well. There are quite a few of us members that have these exact issues and nothing is done.

The club is so dirty. The cleaning lady pushes the mop really hard but if you just push it you are not getting up any of the hair or the litter on the floor you are just making it wet. I get discouraged just thinking of going to that gym in the morning. Now my favorite yoga teachers have left so….. I stopped by the snack shop and bought them some snacks and that took approximately 5 more minutes.

We then went to the racquetball courts and sat on the bench and was waiting until 4: The receptionist came and told me that the manager said that my children could not be on the floor. I informed her that it was 10 minutes until 4: She said ok and a couple of minutes later the manager came and told me that my children were not allowed on the floor and that they could wait at the front.

I told The many that I was not going to leave my children at the front unaccompanied and that it was 10 minutes until 4. A few moments went by and the same manager returned and told me that he had all of my personal information and threatened to cancel my membership. I told him that I have my information as well and I would do it for him cancel my membership and that I want to take him up on his offer and speak with the other manager.

He then walked off. A few more minutes went by and a police officer approached me and told me that the manager asked me to leave, which he did not. The Police Officer said all I have to do is wait at the front for approximately 5 more minutes and then take them to the kids club and I did.

The manager told me that I could speak with another manager but instead called the police on me behind my back. That was humiliating and very embarrassing to deal with. All at the same time, unaccompanied children and rules are broken daily and civil disagreements with management happen almost daily. That was totally uncalled for and unprofessional.

I have been a member since and to be treated in this manner was uncalled for. The customer service manager also said that another manager had to have been involved in the incident for a report to be made. The receptionist spoke to me and I asked for that manager.

No other employees were involved which would make that untrue as well. I asked the customer service manager who the other manager was who so called approached me and she refused to provide that information to me. The situation should have been treated more diplomatic and he should not have immediately called the police. There was no justification for those actions. It appears that the report that was filed by the sales manager is inaccurate. My husband helped the boys sign up- one of the boys got his brother to sign up for the summer.

He spoke with the local Oro Valley, AZ gym manager and asked if they could work out together. They went over times that the room with the body bags would be free this summer. He explained to the manager that is was his son and some of his friends- but he would be there. Everybody paid money for membership. Mark is helping them with correct boxing form and with keeping track of goals. My son goes to Germany in six weeks and they are trying to spend time together.

Some personal trainer started filming the boys yesterday- creepy, right? There is nobody even using the work-out room. That is what the person trainer told my husband today. What was supposed to be a last summer with my son- has turned into feeling like he did something wrong for working out together. God forbid a women go in there and try to work out with her friends. Maybe the same creepy personal trainer will film them and then threaten to blacklist them for encouraging each other or setting goals.

They cannot find any one. If I want I can pay more and use the Masters Trainer. I suggested the Members Manager in California, Mark at the fitness center to trade in my sessions and move me to a Masters Trainer.

It is not their policy. Even though I m losing out. What kind of service is that? I expect the CEO Mr. Welsh , the CFO Ms. Polson and the COO Mr. Mackay to give a solution to my issue. Otherwise, I want my money back. WOW, what a poorly trained bunch of management.

I just had hear surgery and will not be attending so i need to cancel my membership. I just got out of the hospital and for a 4 way By-Pass and they want me to come into the location. When they talk they are condescending, they interrupt, blame me for not calling sooner in the day… unbelievable poor customer engagement. April 30, around I really hope you can take action about this unpleasant experience, because things like this makes people leave your gym.

I was so excited that an LA Fitness was opening right up the street from me. I went to sign up for a membership in the mobile office as the club was not yet ready to open. I signed the agreement and was told there was no copy machine and I would be able to procure the copy of my SIGNED agreement once the club opened.

Well, the club has opened. I went last night to get the fob for my keychain. Three issues at hand for me now: I was sold a program and have a signed agreement confirming what I was sold. My legal signed agreement is being held hostage by LA Fitness. My trust factor for LA Fitness has been damaged. I was given the telephone number and email address last night of a higher up to contact and I immediately called and emailed. I have not received any type of response.

All I want is what I was promised: A copy of my signed agreement for my files. They will NOT reply nor will they change their ways.

They have NO reason to because they know the majority will give up the fight and ultimately take the abuse. LA Fitness knows this. You get what you pay for, I guess. I am a former employee and they treat their staff just as bad as they treat members.

There is no set fee for joining the gym or personal training. Everyone one is paying something different for the same product. Once they have your money the show is over!! I am writing about my membership. I paid for a year in full for 4 people. I was sold under false pretense. I was under the impression my kids could use the swimming pool at the gym. Never was brought up during membership signing or payment. When we did our tour of the gym. Even when he saw that they were only 4 and 1 when I was signing them up.

And the fact that when I called yalls corporate membership, they were basically saying. Although the monthly rate is reasonable, I think the management and front desk personnel are very disengaged.

Too often, questions of the desk employees go unanswered. A manager is very often not in the building. Also, while I have signed up 3 people, I have never received anything in return from the club as advertised. The person who signed me up never received anything. Two other irritating issues. One, the yoga room is right next to the last of several racketball courts.

Lastly, the room where spin classes are held is horribly hot because there are no ceiling fans. Other clubs have fans. It is not healthy to have so many people exerting themselves in the same room and have the room be so hot.

Spend the money and go for some fans. They are given the unique right to reserve the basketball court 2X per week with no access to non-Muslim members. Last Sunday, it got scary. Twelve Muslims with duffle bags assembled in the aerobic room to engage in a public Muslim prayer demonstration. Why do that in a gym?

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